Shipping & Handling
We ship via USPS, UPS and FedEx to locations within the United States and U.S. Territories. For customers with PO Box addresses, please include your PO Box in the shipping address to ensure delivery of your order. Orders typically ship out within 1-2 business days, and transit time will vary from 3-5 business days based on location. Please allow additional transit time for U.S. Territories and Overseas Military Mail.
For orders with 1-day or 2-day shipping options, the cut-off time for same day handling is 12:00PM EST. Orders received on weekends and after 12:00PM EST on weekdays are expected to ship the next business day. Please note this when estimating the delivery date.
Shipping fees are non-refundable for orders that are returned to us due to an insufficient address, unclaimed package, refusal of delivery, or other reason for non-delivery. We reserve the right to charge additional shipping fees for orders that are re-shipped.
We accept returns within 30 days of the original delivery date. We accept items that are unopened and in good condition. We may not accept items that have been used or opened, unless received damaged or defective. If the reason for the return is a result of our error, return shipping is free. Otherwise, return shipping fees will apply and would be deducted from your refund amount.
To request a return, please visit your account Orders page to locate your order, and select Request Return. You can also contact us to request a return. Please mention your order number, item description, and reason for the return. Upon authorization of your return, a prepaid shipping label will be provided. If preferable, you may send the return using another service at your own cost. Please send returns to:
Hills Trading Corp.
48-25 36th Street
Long Island City, NY 11101
You should expect to receive a refund within 1-2 weeks of shipping your return. Refunds will be made in the form of the original payment.
We reserve the right to refuse returns of pre-order items. Returns of pre-order items that are accepted may be subject to a restocking fee.